Refund policy

Return & Refund Policy – Junior Junction

At Junior Junction, customer satisfaction is our top priority. We want you and your little ones to love every purchase. If you are not fully satisfied, we’re here to help!

📦 Return Policy (7 Days)

  • We offer a 7-day return policy from the date of delivery.

  • To be eligible for a return:

    • The item must be unused, unworn, and in original condition

    • The product must be in its original packaging with tags intact

    • You must provide a valid proof of purchase (invoice/order ID)

🚫 Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products

  • Items without original packaging or tags

  • Personal care items (if opened)

  • Discounted / clearance items (if specified as non-returnable)

🔄 Exchange Policy

  • Exchanges are allowed within 7 days for:

    • Size issues

    • Wrong item delivered

    • Defective or damaged products

  • Exchange is subject to stock availability, otherwise cash refund

💰 Refund Policy

  • Once we receive and inspect the returned item, we will notify you of the approval status

  • If approved:

    • Refund will be processed within 5–7 working days

    • Refund will be issued via:

      • Original payment method, or

      • Mobile banking (bKash/Nagad/Rocket), if applicable

🚚 Return Shipping

  • If the return is due to our mistake (wrong/damaged product), Junior Junction will bear the return cost

  • For other reasons (size change, preference), customer will bear the return delivery charge

⚠️ Important Notes

  • Please check your product at the time of delivery

  • For any issues, contact us within 24 hours of receiving the product

  • Junior Junction reserves the right to reject returns that do not meet the above conditions

📞 Need Help?

For return or refund requests, please contact us:

  • 📩 Facebook Page: Junior Junction

  • 📱 Customer Support: +8801736341423